About Us

We at “SMART SOURCE”, would like to introduce ourselves as an enterprising, conscientious but a young organization, specializing in the business of catalyzing the careers of people through Human Recourse Consultancy.

We plan to establish a “niche” in the area of HR Consulting through a systematic and “hands-on-approach”. As our motto suggests, the organization and its working revolves around “honest” understanding of the companys’ requirements on one side and the candidates’ assessment & appraisal on the other. We recognize the fact that unless there is a complete and symbiotic fit between the two, the roots of a long-standing relationship would not set in, and this is the essence of any good business today.

Leveraging high quality resources and our `common-sense` approach, we deliver not only cost effective services but rather a complete package to our clients.

Having said that, we therefore strongly believe in growth, driven purely by performance and our “honest” methodology. We are simply a process centric set- up where every individual of the team shares a passion for excellence and quality.

We cater to the broad spectrum encompassing the entire Call Center hierarchy, ranging from fresher(s) as Agents/CCEs to well established professionals up to the top management level. For e.g., Team/Group Leaders, Supervisors, Managers, Sr. Managers, Technical heads, Finance, business development/transition, H.R & Vice-Presidents.

The Selection Mantra

Driven by our convection and commitment, we ensure that there is a filtration/selection process, in place while selecting the candidates. We also understand that the phrase “right” candidate has to be met in its entity and not just figuratively.

Before recommending candidates, we make our own assessment by matching the candidates’ profile and the specific job requirement of Our clients.

For instance, while sourcing Customer Care Executives for a Voice based process, an elaborate screening process is followed, involving:

Telephonic Interview followed by a Preliminary Personal Interview.
Written test thru In-house developed Self Test Software.
Group Discussions.
Extempore/JAM sessions.
Elaborate & thorough Personal Interview assessing the complete profile and personality of the candidate.

This entire process is followed by elaborate feedback & one to one counseling sessions.

We have experience of Recruitment across all Verticals /LOB for BPO Recruitment

Training

We also cater to the training needs of the organization whether it be process training or technical, soft skills, voice & accent, motivational or cultural training. We have comprehensive modules designed for the same and experienced faculty to deliver the best.

Why work with us…

We are sensitive about the fact that there has to be a focus towards attainment of customers’ ‘delight’ rather than mere satisfaction. We have the drive to excel, the depth to deliver and the commitment to serve with quality, diligence & success.

Confidentiality

We believe that this is the essence of any consultancy firm and therefore shall under all circumstances, keep the company’s identity strictly confidential for all your current and future requirements. A brief description would be provided, whenever required, instead of disclosing the name of the company.

And Software also….

We cater to development of Software Solutions/Packagers for Call Centers. The presence of an in-house software development team enables the development & implementation of the requisite Software as per our client’s requirements. Pre-screening software for the written test & listening skills has been developed and is currently in use. Further, work is underway to develop an eCRM interactive chat simulator.

Team Members Assets we bank upon…

Shantanu Raj Singh

BCOM, graduate, he has a comprehensive experience of more than ten years with a cross functional involvement in Marketing, Business development, he is also a He believes that integrity of approach and the honesty with which a task is dealt with, determine the successful completion of a job.

Manshi and Akanksha

MBA, both has the rich experience of the corporate world and Top Recruitment firm in Delhi NCR by having worked in multinationals like Standard Chartered, Recruitment Firm – Vision Unlimited etc, both also has a passion for Man-Management. He believes that a right attitude is the most important

Nibhay & Lakshay

Worked with maestro and has rich experience working with Consultancy and hiring at all levels. Both believes that a right attitude is the most important factor to get a job and to retain it further.

Other Staff

Support staff provides assistance in executive search and handling of other assignments.